Women in CX Announce Groundbreaking 2025 UnConference Theme: Moving Beyond

London, UK – 30.07.25Women in CX (WiCX), the trailblazing global community for women working in customer experience and technology, has today announced the official theme for its 2025 UnConference: “Moving Beyond.”

Debuting to Berlin and Miami in 2025, WiCX UnConference is the first and only event of its kind in the CX industry—designed exclusively for women, built on a co-created agenda, and delivered in a radically inclusive participant-led format.

In a landscape where AI and automation are transforming customer experience at unprecedented speed, the “Moving Beyond” theme reflects a powerful call to action: to rethink legacy models, reject outdated frameworks, and co-create a more human, inclusive, and future-facing CX discipline.

“Technology is accelerating, but the conversation in CX hasn’t caught up,” says Clare Muscutt, founder and CEO of Women in CX.

At most industry events, we’re still talking about the same metrics, models, tech hype, and pain points we were a decade ago—while women are dealing with burnout, bias, and broken systems in real time. We’re saying: enough. We need a new blueprint for the future of CX. It’s time to move beyond. It’s time for women to lead”.

What Attendees Can Expect in 2025:

  • A human-first agenda: Forget corporate keynotes and sponsored panels. The WiCX UnConference blends curated spark sessions with Open Space Technology—a dynamic, participant-led format where attendees co-create the agenda and lead the conversations.

  • Topics born from the community: Attendees will explore what it truly means to move beyond the status quo in CX, including:

    • Beyond NPS: The future of omnichannel customer listening 

    • Beyond journey mapping: Designing experiences, not just fixing problems

    • Beyond AI and automation hype: Human-centred leadership in a time of change

    • Beyond the silo: CX as a strategic business and force for holistic impact

  • One night, big impact: Designed with accessibility in mind, the 2025 UnConference spans two days and one night—starting at 11:30am on Day 1 and ending by 3:30pm on Day 2 to accommodate women balancing work, family, and travel.

  • A small, mighty group: Each city will host just 50 women—ensuring meaningful conversation, deep connection, and a trusted space for real talk.

  • Outcomes that live on: After the event, key insights will be published in the WiCX UnConference 2025 Playbook—a living blueprint of bold thinking and collective action from the women who shaped it.

 Locations & Dates:

Berlin – 23 & 24 September

Miami – 18 & 19 November


Tickets are on sale NOW. Spaces are strictly limited and expected to sell out quickly.

For more information about WiCX UnConference 2025:

https://womenincx.community/unconference-2025 

About Women in CX

Women in CX (WiCX) is the world’s first membership community for women working in customer experience and technology. Founded in 2020, WiCX creates safe, inclusive spaces for women to connect, learn, lead and thrive—online and in person. Through events, mentorship, learning experiences, and media platforms, WiCX is redefining what leadership looks like in CX and championing a more inclusive industry.

Media contact

Meg Coates, Women in CX
partnerships@womenincx.community

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