Join our member only events to learn best practices, find practical solutions, and navigate challenges with the help of women who have overcome the same barriers
Live Podcast | Journey Management: The Next Evolution of Customer Experience with Marion Boberg, Clare Muscutt and Megs Armour
We’re testing a whole new format, and you’re invited to be part of it. For the first time ever, we’re taking the Inspiring Women in CX Podcast LIVE!
Clare Muscutt is being joined by expert guests Megs Armour and Marion Boberg to explore how leading businesses are building a CX army—operationalising journey management across the organisation to drive continuous improvement and deliver better customer outcomes.
Masterclass | Designing Customer Journeys That Matter: A Practical Introduction, with Stine Marsal and Søren Bechmann
Driving CX change across complex organisations is no mean feat. Often initiatives fail due to internal siloes, with each department having its own unique perspective of reality. So, is there a way that we can bridge this divide and get on the same page? Yes, there is!
Join Stine Marsal, CEO of Experience Management Consult, and Søren Bechmann, CEO of Service Design Institute for their masterclass, ‘Designing Customer Journeys That Matter: A Practical Introduction’.
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