Join our member only events to learn best practices, find practical solutions, and navigate challenges with the help of women who have overcome the same barriers
Live Podcast | Beyond the Map: Turning Customer Journeys into Real Business Impact, with Clare Muscutt, Susanna Baque and Weronika Rosiak-Jedz
In this live episode, we're joined by two leading experts in customer experience who are here to unpack the real value of customer journey mapping—beyond the post-it notes and pretty visuals.
Together, we’ll explore how to create journey maps that are more than just documentation tools; they become catalysts for alignment, prioritisation, and confident decision-making. Expect real-world examples, hard-earned lessons, and practical advice on using journey maps to drive meaningful action across organisations.
Live Podcast | Journey Management: The Next Evolution of Customer Experience with Marion Boberg, Clare Muscutt and Megs Armour
We’re testing a whole new format, and you’re invited to be part of it. For the first time ever, we’re taking the Inspiring Women in CX Podcast LIVE!
Clare Muscutt is being joined by expert guests Megs Armour and Marion Boberg to explore how leading businesses are building a CX army—operationalising journey management across the organisation to drive continuous improvement and deliver better customer outcomes.
Join the movement
And unlock our full range of exclusive, member-only online events… PLUS! Opportunities to raise your profile as a women in CX & technology.