Join our member only events to learn best practices, find practical solutions, and navigate challenges with the help of women who have overcome the same barriers
CX Drop-In Clinic with Valerie Peck: Customer Intelligence
This session is all about you and the challenges you’re facing. Valerie will provide practical advice, insights, and strategies tailored to your questions—whether you're stuck on metrics like NPS or CSAT or looking to explore deeper customer intelligence.
Masterclass | Leveraging Customer Intelligence: Using Data to Drive Revenue and Success, with Valerie Peck
Many of us fail to fully utilise customer intelligence to impact our company's ability to acquire, retain, and expand its prospect and customer base. A lot of CX professionals also focus heavily on VOC surveys and lagging indicators like NPS scores in their roles. This session aims to open your eyes to the vast amount of unleveraged data collected across the prospect and customer lifetime.
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