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Live Podcast | Beyond the Map: Turning Customer Journeys into Real Business Impact, with Clare Muscutt, Susanna Baque and Weronika Rosiak-Jedz
In this live episode, we're joined by two leading experts in customer experience who are here to unpack the real value of customer journey mapping—beyond the post-it notes and pretty visuals.
Together, we’ll explore how to create journey maps that are more than just documentation tools; they become catalysts for alignment, prioritisation, and confident decision-making. Expect real-world examples, hard-earned lessons, and practical advice on using journey maps to drive meaningful action across organisations.
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