Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.

Clare Muscutt talks with Christine Hemphill about the benefits of inclusive research and design.

Clare Muscutt talks with Christine Hemphill about the benefits of inclusive research and design.

“All complex problems are solvable when you really understand the flow of value to the person being designed for […] it makes the complexity start to fall away quite quickly because you’ve got something to anchor in that is very real.”

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Clare Muscutt talks with Marina Bezuglova about the connection between well-being and customer and employee experience.

Clare Muscutt talks with Marina Bezuglova about the connection between well-being and customer and employee experience.

“All of us are people, and if on a personal level, we don't follow principles or values of health and well-being, it’s very difficult to build a corporate culture of well-being in our companies. So, I believe that personal and organisational are very much related.”

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Clare Muscutt talks with Sonia Etxebarria about the importance of understanding users in experience design.

Clare Muscutt talks with Sonia Etxebarria about the importance of understanding users in experience design.

“It's true that one of the biggest fears is when you decide that you want to do things differently, you don't want to be in a system where you're stuck to two walls, especially when you become freelance and you say, from now on, I just depend on myself.”

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Clare Muscutt talks with Susannah Simmons about removing barriers to adoption during digital transformation by considering user well-being.

Clare Muscutt talks with Susannah Simmons about removing barriers to adoption during digital transformation by considering user well-being.

“P is the positive emotion, but that's short-lived. What we want is that lasting impact. So, we want to be thinking about other elements of well-being that will help our products and services have that lasting, ongoing impact that means people love using them.”

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Clare Muscutt talks with Lauretta Campestre about contact centre technology and empowering agents through conversation analytics.

Clare Muscutt talks with Lauretta Campestre about contact centre technology and empowering agents through conversation analytics.

“As a woman, I didn't behave, act, or talk like my male counterparts. Oftentimes, I was the note taker, or the one coordinating beverages, but the silver lining… I was in the room, I was hearing the conversations, and she who controls the pen controls the actions.”

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