Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.

Guest User 8/29/23 Guest User 8/29/23

Clare Muscutt talks with Marina Bezuglova about the connection between well-being and customer and employee experience.

“All of us are people, and if on a personal level, we don't follow principles or values of health and well-being, it’s very difficult to build a corporate culture of well-being in our companies. So, I believe that personal and organisational are very much related.”

Guest User 3/30/22 Guest User 3/30/22

Clare Muscutt talks with Naima Mwina Mwawasi about breaking gender stereotypes, divorce and CX in Kenya.

“I was supposed to move back to Kenya and just be a housewife, you know, and that was basically it, that was the condition.”

Clare Muscutt 3/29/22 Clare Muscutt 3/29/22

Clare Muscutt talks with Thirza Schaap about working motherhood and building sustainable CX culture.

“Is there a CX strategy? Do your people understand it and know how they can contribute?”