Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Clare Muscutt talks with Stacy Sherman about our mother's influence and advice on female leadership.
“So, having worked in corporate settings for over 20 years, I had to learn how to get a seat at the table, have a voice, and that’s what I learned from her. So, that’s one thing professionally. Secondly is personally, always being able to take care of myself. So, even though I have a husband – and earlier in my life I didn’t, of course – but being able to be self-sufficient. And my most favourite saying that we’ve spoken about is, my mom taught me that, ‘You’re the cupcake. You are the cupcake. Everybody else in your life are the sprinkles. You can’t make someone else the cupcake.’ And so, when you’re looking for a partner, or even a best friend, you can’t make them the cupcake. They add, they enhance your life”
Clare Muscutt talks with Claire-Boscq-Scott about CX and overcoming adversity to succeed.
“I think we all come to a point where something happens and you have to say no, enough is enough is enough. I will not take it anymore. So the time for me was about 11 years ago, I was getting divorced and I was working stupid hours in a hotel. My two children were six and 10 so tiny little tots still then. They needed their mum. I had an Au Pair at home looking after them because I was doing crazy hours. I was tired. I was stressed. I was under the pressure from every side and I could see myself going down and down and down and I thought, no, this is it enough is enough. I can't, I can't do it anymore. If I carry on like that, I'm the one who is going to be ill. Who's going to look after my children? And this wasn't the way I wanted it”