Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Clare Muscutt talks with Susannah Simmons about removing barriers to adoption during digital transformation by considering user well-being.
“P is the positive emotion, but that's short-lived. What we want is that lasting impact. So, we want to be thinking about other elements of well-being that will help our products and services have that lasting, ongoing impact that means people love using them.”
Clare Muscutt talks with Natasha den Dekker about UX research & becoming the role model she never had.
“I'm a woman of colour and I think I have operated in predominantly white spaces my entire life. And as a first-generation person that was born in England, it means that there are a lot of cultural touchpoints that I don't have, and that impacted me growing up. And it's meant that I don't ever really feel like I fit in anywhere.”