Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Moving From CX-Washing to Real Transformation: Honest, Customer-Centric Experiences, with Joanna Carr
“I think my piece of advice would be to take a real honest, hard look at…either yourself or your business. If you are communicating that you want to be a customer-centric company or organisation, then take a real honest hard look at, are we actually that?”
In episode #804 of the Inspiring Women in CX podcast, Clare is joined by CX Consultant Joanna Carr for a candid and insightful discussion on customer experience strategy, the pitfalls of “CX-washing”, and the reality of delivering on brand promises.
Clare Muscutt talks with Melissa Moore about frontline customer service and dealing with bullying in the workplace.
“I do just want to shake businesses sometimes and say, “do you realise what's happening?”. If you want that long-term success, talk internally to your own people before you talk to the customer. You've got the solutions.”
Clare Muscutt talks with Ellie Sutton about customer experience & proposition development in supermarket retailing.
“If you go into a Waitrose and there’s one person ahead of you in the queue, that’s not good enough. You are responsible for the brand and the expectations you’ve set for your customers.”