Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
WiCX Talk Trends: From Trad Wives to Trailblazers – Can Women Have it All? with Jill Donahue
In episode #002 of the WiCX Talk Trends podcast, sponsored by CallMiner we’re thrilled to host Jill Donahue, Senior Director of Business Strategy & Analytics. Together, we dive into the urgent need for investment in women’s career development, the “broken rung” keeping women from stepping into leadership roles, the impact of shrinking flexible work options on the talent pipeline, and—most importantly—what we can do to change it.
Clare Muscutt talks with Marina Bezuglova about the connection between well-being and customer and employee experience.
“All of us are people, and if on a personal level, we don't follow principles or values of health and well-being, it’s very difficult to build a corporate culture of well-being in our companies. So, I believe that personal and organisational are very much related.”
Clare Muscutt talks with Charlotte Kennett about leveraging the alignment between Marketing & Customer Experience in B2B.
“Don’t be scared to think differently and fight for what you believe in. We’re not going to be able to make change where it needs to happen if we’re just following the status quo.”
Clare Muscutt talks with Kristin Haynes about human capabilities and the future of Employee Experience.
“We’re seeing a change in what the future of work is going to look like. We’re seeing a shift towards “What are the innate human capabilities that are going to make us effective employees, solopreneurs, and founders?’”
Clare Muscutt talks with Alexandra Acosta about data analytics and living with eating disorders.
“If you start to create this culture of, we can be open and honest to the point that we're comfortable and realise that it's not going to be a negative stain on our reputation, or it's not going to change people's perception, there's not going to be judgment because everybody's leading with empathy and thinking about where someone else is coming from.”