Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Empowering People, Elevating CX: The Power of Culture, Leadership and Employee Wellbeing, with Clare White
“There is actually a growing issue called presenteeism. It's when people are showing up at work, but they're either unwell, or they're burnt out, or they are just not able to do their best work. There was a recent survey which was conducted, it's a government survey. And it's shown that presenteeism…has cost UK businesses 25 billion pounds since 2018.”
In episode #805 of the Inspiring Women in CX podcast, Clare is joined by CEO and Founder Clare White for an insightful and energising conversation about building human-centred organisations through culture, leadership and employee empowerment.
WiCX Talk Trends: From Trad Wives to Trailblazers – Can Women Have it All? with Jill Donahue
In episode #002 of the WiCX Talk Trends podcast, sponsored by CallMiner we’re thrilled to host Jill Donahue, Senior Director of Business Strategy & Analytics. Together, we dive into the urgent need for investment in women’s career development, the “broken rung” keeping women from stepping into leadership roles, the impact of shrinking flexible work options on the talent pipeline, and—most importantly—what we can do to change it.
Clare Muscutt talks with Marina Bezuglova about the connection between well-being and customer and employee experience.
“All of us are people, and if on a personal level, we don't follow principles or values of health and well-being, it’s very difficult to build a corporate culture of well-being in our companies. So, I believe that personal and organisational are very much related.”
Clare Muscutt talks with Charlotte Kennett about leveraging the alignment between Marketing & Customer Experience in B2B.
“Don’t be scared to think differently and fight for what you believe in. We’re not going to be able to make change where it needs to happen if we’re just following the status quo.”
Clare Muscutt talks with Kristin Haynes about human capabilities and the future of Employee Experience.
“We’re seeing a change in what the future of work is going to look like. We’re seeing a shift towards “What are the innate human capabilities that are going to make us effective employees, solopreneurs, and founders?’”