Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Clare Muscutt talks with Adi Tobias about CX in platform-based businesses and neurodivergence as a CX superpower!
“But I think now working in an environment where I can legitimately show up to work like this, and lead a team like this, and present in any which fashion – nose ring, hair, coloured lips, coloured nails – ‘Doesn’t matter. We’re interested in your work. We’re interested in what you can put together. We’re interested in the way you lead.’ I think that is so, so important in leveraging the benefits of having people who aren’t neurotypical because it’s magical. It’s magical to have a brain that works like this. It is. I fully believe it. I sell it to my team. If I go off on a little rant, they know to bring me back to the conversation because ‘Full disclosure: this is who I am. I love what I do. And sometimes, I don’t necessarily, can’t necessarily stay in the conversation like you can, but it’s worth it. Like stick it out with me and you’ll see the benefit.’ And it typically…”
Clare Muscutt talk with Debbie Akwara about her journey to becoming a CX Queen, in West Africa.
“And I’m like, ‘Okay.’ I was so upset. I was like, ‘What are these guys doing? What am I doing in HR?’ And my former boss who moved me – who’s also like a mentor because she actually gave me the platform. She’s the most significant female character in my life. She approved the proposal. She gave me the platform. She just let me shine. When I have ideas, all she tells me is, ‘Debbie, what do you need from me?’ – she calls ‘Onome’; that’s my Nigerian name – ‘Onome, what do you need from me?’ And that’s all. I only hear from her when I’ve done a great job and she commends me, or I do something really bad and she’s giving me her own end of the stick. And then, she moved banks. So, I called her and said, ‘Help! HR, what I am doing there? I don’t know…’ and she’s like, ‘What is wrong with you? Why are you letting people see you complain? You’re letting them win. Go into HR, nail it completely, learn, and move.’