Judy Bloch is a visionary leader whose approach to customer experience blends strategic innovation with deep empathy. As VP, Industry Executive Advisor at Medallia, she brings a rare dual perspective: having led CX from within large enterprises and now advising global brands across the financial services sector.

Judy has consistently driven impactful change. Her work has supported the transformation of millions of customer interactions into actionable insight, influenced customer loyalty programs, and empowered frontline teams through award-winning initiatives. Whether creating internal CX ambassador programs or advancing AI-based personalisation strategies, Judy’s leadership helps brands improve outcomes while preserving the human touch.

One judge noted:

“Judy exemplifies CX technology leadership at its most strategic and human. She bridges innovation and empathy across industries with real, meaningful outcomes.”

Another added:

“Her ability to connect CX investments to business value, especially in highly regulated sectors, is deeply impressive. This is Total Experience in action.”

A champion for inclusive and responsible innovation, Judy has pioneered frameworks that allow brands to personalise experiences in ethical, scalable ways, while also advocating for employee empowerment and digital inclusion. Her “Always Teach Digital” campaign, for example, helped financial institutions better connect with underserved customers.

She’s not only a strategic force but also a community builder—mentoring future leaders, co-creating industry learning spaces, and pushing CX forward through her involvement in the CXPA and Medallia’s global client network.

Judges described her as “compelling,” “visionary,” and “a perfect example of how thoughtful technology combined with empathy delivers impact.”

This Women in Tech award recognises Judy’s unwavering commitment to people-first innovation and her ability to turn insight into influence—raising the bar for what’s possible in CX leadership.