The Woman in CX Technology Award
This category honours women working in technology vendors or providers who are transforming the CX landscape through cutting-edge solutions. These women are driving innovation, enhancing customer and employee experiences, and showcasing the power of technology to solve complex challenges. Their work is shaping the future of CX by making technology more effective and impactful.
Winner!
Judy Bloch
VP, Industry Executive Advisor, Medallia
Judy Bloch has been named the winner of the Woman in Tech category for her outstanding leadership in customer experience technology. With a career spanning practitioner roles and now as Industry Executive Advisor at Medallia, Judy’s work blends strategic thinking, human insight, and technological innovation to drive transformational change.
Known for her ability to simplify complexity without losing depth, Judy has developed frameworks that help organisations personalise experiences while maintaining trust and transparency. Her leadership style is grounded in the empowerment of both customers and employees, and this people-first mindset has helped shift how businesses integrate CX and EX into core operations.
Across her career, Judy has led initiatives that have significantly improved loyalty, reduced churn, and delivered measurable business value. She has designed CX Ambassador programs, championed responsible AI, and guided large organisations through successful digital transformation. Her work has earned recognition across the industry and helped shape a new standard for technology-enabled experience design.
Judge’s comment:
“Judy’s work is a compelling example of visionary CX leadership with strong influence on customer outcomes and business value.”
Judge’s comment:
“Judy exemplifies CX technology leadership at its most strategic and human. Her work bridges innovation and empathy, from advanced personalisation frameworks to large-scale enterprise implementations.”
Judy’s influence extends far beyond her client work. She has built professional communities, mentored emerging talent, and shared her expertise through speaking engagements and advisory roles. Whether leading ethical AI integration, advising on customer journey orchestration, or collaborating with CFOs to reframe CX as a growth driver, Judy continues to demonstrate that impactful innovation begins with empathy.
Her ability to connect strategy, technology, and human experience makes her a standout leader in the CX space. She is setting an example for how women in tech can lead with both confidence and compassion, driving meaningful results while lifting others along the way.
This Women in Tech award recognises Judy’s unwavering commitment to people-first innovation and her ability to turn insight into influence, raising the bar for what’s possible in CX leadership.
Highly Commended!
Justyna Jakubek
Business Consultant & Low code developer, Superro
Justyna Jakubek has been recognised as Highly Commended in the Woman in Tech category for her unique and impactful contributions to CX and technology within small and mid-sized service businesses. As the founder of Superro, Poland’s first no-code/low-code agency focused on B2C and educational clients, Justyna blends technical innovation with deep empathy to empower organisations with limited digital maturity.
Her work focuses on implementing CRM systems and contact centre solutions using no-code tools, helping clients transform manual and chaotic operations into efficient, human-first digital ecosystems. Whether automating communication flows or introducing self-service solutions, Justyna’s projects consistently demonstrate thoughtful design and meaningful impact, particularly in underserved sectors like education.
Judge’s comment:
“Justyna is a standout innovator in the small business and no-code tech space. Her work is inspiring, practical, and rooted in empathy—bringing accessible automation to underserved sectors like education.”
Judge’s comment:
“Justyna introduced a new framework for internal enablement rooted in CX principles, which combined coaching, product design, and frontline execution. Very original.”
Justyna’s visionary approach to CX technology is not only empowering clients—it’s changing perceptions of what’s possible for smaller organisations with heart, ambition, and the right support.
Ready to unleash your power and lead the movement for human-centred business?
Become a member of the Women in CX Inner Circle.