Stay up to date with the latest customer experience thought leadership from our members
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Standing Strong: The Fight for Diversity, Equity, and Inclusion in Times of Setback
In recent years, the progress toward creating diverse, equitable, and inclusive spaces has faced significant setbacks, with policies and cultural narratives being reshaped by an increasingly polarised political landscape.
Under the latest Trump administration’s influence, diversity, equity and inclusion is now under threat. From scaling back diversity and inclusion programs in federal agencies to executive orders erasing the identities of trans and non-binary people and policies aimed at limiting workplace DEI training, this era is becoming a stark reminder of how quickly hard-earned progress can be challenged. For women and marginalised groups, this isn’t just policy—it’s personal.
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Member Spotlight: Maria McCann
Celebrating Pride and championing the importance of diversity, equity, and inclusion year-round, we spoke to Maria McCann, the Co-Founder of Neos Wave, about the moments that shaped the woman she is today, what Pride means to her, and the importance of promoting inclusion beyond one worthy cause or occasion.
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Member Spotlight: Amanda Riches
Celebrating Pride and championing the importance of diversity, equity, and inclusion year-round, we spoke to Amanda Riches, the Head of CX and EX Consulting at Medallia, about a challenge that shaped the woman she is today, what Pride means to her, and her personal mission to rid the world of ‘energy-sapping’ experiences.
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Member Spotlight: Meg Coates
“Pride is education and awareness. Pride is being brave enough to let the world see you for who you really are. Pride is unconditional love, for yourself and for others.”
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Member Spotlight: Rebecca Edwards
“Our community fought for a very long time for the right to marry the person that they love. So, for me, Pride is another way I celebrate the fact that I get to spend every day of my life with my wife.”
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