Join our online and in-person events to learn best practices, discover practical solutions, and navigate CX challenges together.
From connecting with incredible women in our Inner Circle during member-only networking sessions, masterclasses, and case study webinars, to joining open, free-to-attend WiCX Talk Trends events that explore the latest CX trends, there’s something for every level and experience.
Expect everything from fireside chats with C-level leaders, coaching workshops for personal growth, and CX drop-in clinics for real-time problem solving, to roundtable-style discussions where honest conversations spark fresh ideas.
Wherever you are on your CX journey, you’ll find connection, inspiration, and opportunity at every WiCX event.
Panel Debate | WiCX Talk Trends: Why AI Still Isn’t Delivering in CX — And What Needs to Change (Free Open Event)
Hosted by Women in CX in partnership with CallMiner, this live panel explores the reality of AI in customer experience.
AI is no longer at the edges of innovation — it now shapes customer trust, employee experience, operational efficiency, and commercial outcomes. Yet despite heavy investment, many organisations struggle to turn AI ambition into real impact.
The discussion will unpack why AI initiatives often fall short, where organisations overestimate technology, and what needs to change to make AI deliver meaningful results.
* This event is open to non-members and allies.
Ready to go beyond our open events? Join the Inner Circle
The Women in CX Inner Circle is the world’s first membership community for women in customer experience and technology.
Inside, you’ll unlock access to 250+ hours of expert-led webinars, member-only networking, and opportunities to raise your profile as a CX thought leader.
If our open events are your starting point, the Inner Circle is where your CX journey really takes off.