Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Series 7 is here!
Raising our ‘real talk’ conversations between women working in CX and technology, this series, we’re putting our awesome allies in the hot seat too!
Talking about the stark reality of CX today, our obsession with scores and metrics, human-centred design, the outcomes of bad tech, privilege, intersectionality, and much, much more, we’re about to shake things up!
Clare Muscutt talks with Jeannie Walters about CX , inclusivity, resilience and adaptability.
“How are we making sure that our products are providing them accessible experiences? And so, there’s so much around this topic that I think we need to just do a better job talking about it. We need to do a better job asking for that representation when we are in a position to do so. Look around the room and ask, ‘Is this representative of our customers?’ And if not, ‘What are we going to do about that?’