Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Breaking Barriers: Building Confidence and Reclaiming Self-Worth, with Natalia Cerezo Martin
“Imposter syndrome normally shows up when you're exposing yourself in a way that you haven't exposed yourself before. And what it's telling you is…'Hey, you're uncomfortable, maybe you need to practice a bit more of this’.”
In episode #803 of the Inspiring Women in CX podcast, Clare is joined by Executive and Leadership Coach Natalia Cerezo Martin for an honest and empowering conversation about imposter syndrome, emotional intelligence, and building confidence as a CX professional.
Clare Muscutt talks with Ejieme Eromosele about Emotional Intelligence in Leadership.
“I experience the world as a black woman; can a white man fully empathise with that experience? Probably not because they haven't lived in my shoes, but I think that the desire to want to connect with someone and understand their point of view should be the goal […]. If you see another human being in pain, unhappy, or upset, I think at the most fundamental human level, we feel that.”
Clare Muscutt talks with Elena Rozanova about escaping Kharkiv and the realities experienced by Ukrainian female refugees.
“I was thinking ‘I'm in one of the movies about an alien invasion’. I was watching those movies before and, like an empathetic person, I was trying to put myself in their shoes and then I was that person.”