Stay up to date with the latest customer experience thought leadership from our members
Meet the Judges: Inspiring Women in CX Awards 2025
The Inspiring Women in CX Awards spotlight exceptional women making a difference in CX and tech. To ensure we honour the very best, we’ve brought together a panel of incredible judges from across industries.
Do You Rely on Traditional Surveys for Customer Feedback? Here’s Why It’s Time to Evolve
Why are businesses still so dependent on surveys alone? And what’s stopping them from moving beyond traditional feedback methods?
Accelerating Action: Women in CX Leading the Charge on IWD 2025
This year's International Women’s Day theme, Accelerate Action, is a call to push forward, spark change, and make a real impact.
Across three cities—Amsterdam, London, and Riyadh—we came together to celebrate, uplift, and champion one another in unforgettable events filled with powerful stories, inspiring conversations, and a shared commitment to driving real change.
‘Women's History Month 2025: Why Gender Equality is at a Crossroads and What We Must Do Next,’ by Clare Muscutt
Women’s History Month is a time to celebrate progress, but in 2025, it is also a moment for urgent reflection.
‘Layer by Layer: The Secret Recipe Behind The Cake Bake Shop’s CX Success,’ by Stephanie Linville
WiCX member and customer experience expert Stephanie Linville takes us behind the scenes of Gwendolyn Rogers' journey, showing how she turned her dream into a brand known for its attention to detail and memorable experiences.
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