Stay up to date with the latest customer experience thought leadership from our members
The Power of Mental Fitness for Professional and Personal Success, with Maria Jeffers
Mental Fitness Coach Maria Jeffers recently delivered an inspiring Masterclass on The Power of Mental Fitness for Professional and Personal Success! With a background in organisational development and psychology, Maria brought her game-changing insights on harnessing mental fitness and building a positive mindset to navigate life’s challenges.
Drawing from neuroscience, positive psychology, CBT, and performance science, Maria showed us how to rewire our brains for greater resilience, fulfilment, and success. Ready to dive into the top takeaways from the session? Let’s go!
CX Day 2024: Our Most Important Customer Experience Lessons
Customer experience is full of twists, turns, and plenty of “aha” moments. It’s a journey where we’re constantly learning, and as we celebrate CX Day on October 1st, we wanted to take a moment to look back at some of the most important things we’ve learned along the way.
Member Spotlight: International Day of Charity 2024, with Candace Powell
In honour of International Day of Charity 2024, we wanted to spotlight one of our incredible WiCX members who is making a difference within not-for-profit organisations. Her dedication, passion, and commitment to serving her community embodies the true spirit of this day. Candace Powell is not just an expert in her field—she advocates for her cause, champions for her community, and is an integral part of what makes her organisation special.
Candace graciously shared her story of working in the not-for-profit sector, offering insights into the unique challenges and rewards the third sector provides.
‘Similar but Different: Harmonising Customer and Employee Programs,’ by Tamar Cohen
In this article, Women in CX member Tamar Cohen dives into the importance of aligning EX and CX programs. Drawing from her own experiences, she shares how the overlap between EX and CX can lead to great business outcomes when done right. However, she also points out some key differences and potential pitfalls to watch out for when trying to merge the two.
Balancing Motherhood and Career: Real Stories from Women in CX
Balancing motherhood and a career is a complex challenge faced by many women. This article explores the struggles and successes of women in the CX industry through personal stories from our community.
The stories highlight systemic obstacles and societal pressures women face daily and show the need for workplace flexibility and supportive environments to help mothers achieve their goals.
Join the movement
And unlock more exclusive resources… PLUS! Opportunities to raise your profile as a women in CX & technology.