Stay up to date with the latest customer experience thought leadership from our members
‘How to Improve CX Using Data and Tech’, by Clare Muscutt
Boost your customer experience with data and tech!
In Clare Muscutt's latest article, you'll find tips on choosing the right data and tech investments to transform your customer experience. Learn how to use data to support your CX vision and avoid common tech pitfalls.
‘What Do NPS Scores Really Mean?’ By Clare Muscutt
What does your NPS score really tell you? In her latest article, Clare Muscutt dives deep into the complexities of Net Promoter Score, uncovering surprising insights and challenging common beliefs.
Conversations with the C-Suite, with Oke Eleazu
In this first instalment of ‘Conversations with the C-Suite’, our brand new event series working to bridge the gap between customer experience professionals and C-level executives, we spoke with seasoned leader, Oke Eleazu. With an extensive background in customer experience and leadership positions across various industries, Oke is distinctly qualified to offer key insights into the mindset of the C-suite. In this article, we give you the top takeaways from the session.
Event Summary: Leading Audaciously in the Age of AI
What happens when 50 women gather to discuss audacious leadership in the age of AI? At Women in CX, we believe it's time to cut through the AI hype and focus on what truly matters.
That’s why we partnered with Foundever to host a first-of-its-kind event in Stockholm, bringing together female leaders from top Nordic brands. For all the hot-takes and best-practice tips, read our full event highlights.
‘Breaking Through Barriers: Turning Imposter Syndrome into Your Success Catalyst’, with Natalia Cerezo Martin
Forget everything you think you know about imposter syndrome. In her recent workshop, ‘Breaking through Barriers: Turning Imposter Syndrome into Your Success Catalyst’, Leadership Coach Natalia Cerezo Martin sought to flip the script on this widespread and much-misunderstood phenomenon. In this article, we go through some of the key takeaways.
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