Stay up to date with the latest customer experience thought leadership from our members
Member Spotlight: International Day of Charity 2024, with Candace Powell
In honour of International Day of Charity 2024, we wanted to spotlight one of our incredible WiCX members who is making a difference within not-for-profit organisations. Her dedication, passion, and commitment to serving her community embodies the true spirit of this day. Candace Powell is not just an expert in her field—she advocates for her cause, champions for her community, and is an integral part of what makes her organisation special.
Candace graciously shared her story of working in the not-for-profit sector, offering insights into the unique challenges and rewards the third sector provides.
‘Similar but Different: Harmonising Customer and Employee Programs,’ by Tamar Cohen
In this article, Women in CX member Tamar Cohen dives into the importance of aligning EX and CX programs. Drawing from her own experiences, she shares how the overlap between EX and CX can lead to great business outcomes when done right. However, she also points out some key differences and potential pitfalls to watch out for when trying to merge the two.
Balancing Motherhood and Career: Real Stories from Women in CX
Balancing motherhood and a career is a complex challenge faced by many women. This article explores the struggles and successes of women in the CX industry through personal stories from our community.
The stories highlight systemic obstacles and societal pressures women face daily and show the need for workplace flexibility and supportive environments to help mothers achieve their goals.
‘How to Improve CX Using Data and Tech’, by Clare Muscutt
Boost your customer experience with data and tech!
In Clare Muscutt's latest article, you'll find tips on choosing the right data and tech investments to transform your customer experience. Learn how to use data to support your CX vision and avoid common tech pitfalls.
‘What Do NPS Scores Really Mean?’ By Clare Muscutt
What does your NPS score really tell you? In her latest article, Clare Muscutt dives deep into the complexities of Net Promoter Score, uncovering surprising insights and challenging common beliefs.
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