Stay up to date with the latest customer experience thought leadership from our members
The Underrated Link Between The Experience Of Our Customer And The Experience Of Our Employee
“We can all easily recall both an incredible experience we have had recently with a brand and one that has left much to be desired. One that we will remember fondly forever and one that we are trying our best to forget. But let’s take a minute to reflect on what influenced this outcome? The list is most likely quite long, but guaranteed that one key influencing factor on it will be the staff we interacted with.
The Advantage of Being Yourself!
“As slow as the days of the past two months have felt, they’ve flown right by just as fast! Call it an oxymoron but I believe you get the point.
Tody we’re addressing the topic ‘balancing professionalism and personality’. As you may already know two of our core values here at Client Service Coach are Embracing Diversity & Individuality and what they simply mean is that we encourage the unique characteristics that every individual owns, and we value their varied approaches in doing things. We believe that having the same goal doesn’t mandate our journeys to be identical and this is what makes…….”
STOP asking your employees if the want to come back to the office!
It’s day 4,658,456 of the COVID pandemic.
Not sure about you, but that’s the way I feel some days.
The flip side of it is that we’ve been doing a ton of great work helping people talk to their employees about what is going on and how to proceed. And, we’ve created a ton of tips around that — some of which I’ll share here today.
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