The Underrated Link Between The Experience Of Our Customer And The Experience Of Our Employee

“We can all easily recall both an incredible experience we have had recently with a brand and one that has left much to be desired. One that we will remember fondly forever and one that we are trying our best to forget. But let’s take a minute to reflect on what influenced this outcome? The list is most likely quite long, but guaranteed that one key influencing factor on it will be the staff we interacted with.