Stay up to date with the latest customer experience thought leadership from our members
‘The Heart of CX: What's Love Got to Do With it?’ By Clare Muscutt
Love isn't just for Valentine's Day—it's a powerful force in shaping exceptional customer and employee experiences. In her latest article, Clare Muscutt explores how love and empathy are transforming the landscape of CX and EX.
WiCX Predicts: Customer Experience Predictions for 2024
As the curtain draws on 2023, our community members are sharing their predictions on what's to come in the world of customer experience next year. At WiCX, we're all about amplifying the voices of women in CX and technology, showcasing their perspectives and insights. With a diverse range of viewpoints from women and allies all around the world, we're thrilled to present WiCX Predicts 2024.
Empathy as a Superpower: 4 Steps to Getting It Right
Communicating with empathy has always been key to deeper engagement with customers, but now it is table stakes. Empathy can be a superpower for strengthening customer relationships – but how do you know if you’re doing it right?
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