Stay up to date with the latest customer experience thought leadership from our members
WiCX Talk Trends: How AI and Technology are Redefining CX
Last month, Women in CX hosted a panel discussion in collaboration with Zendesk, delving into some of the key trends shaping the customer experience industry. Our incredible panellists drew from their diverse industry backgrounds to share firsthand experiences and provide actionable, practical insights for our audience. In this article, we delve deeper into their perspectives.
WiCX Predicts: Customer Experience Predictions for 2024
As the curtain draws on 2023, our community members are sharing their predictions on what's to come in the world of customer experience next year. At WiCX, we're all about amplifying the voices of women in CX and technology, showcasing their perspectives and insights. With a diverse range of viewpoints from women and allies all around the world, we're thrilled to present WiCX Predicts 2024.
Panel Debate: ‘Women at the Helm: Navigating the Future of CX and Technology’
Our panel debate ‘Women at the Helm: Navigating the Future of CX and Technology’ sparked a lively discussion between our four guests, bringing their perspectives on our future in the face of rapidly advancing technology, from the frontlines of CX leadership. Featuring Alexandra Acosta, Katie Costello, Lina Yahya, and Shameem Smillie — questions submitted by conference attendees revolved around the challenges and opportunities of our technological future, with AI obviously being a major talking point.
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