The tools are better. The pressure is higher. And yet the outcomes are often inconsistent.
In partnership with CallMiner, Women in CX is back with another bold panel — going beyond the buzzwords to explore what’s really happening behind the scenes of AI in CX.
Bots that frustrate customers. Automation that creates more work for employees. Initiatives that stall at pilot stage or never quite scale. Projects that promise transformation but struggle to deliver meaningful impact in practice.
As CX leaders, it’s time to ask ourselves the hard questions:
Why are outcomes still so inconsistent, even as the tools improve?
Why do so many AI initiatives stall before they ever scale?
How often is automation solving one problem, but creating another?
What’s really getting in the way of delivering meaningful impact in complex organisations?
Join Women in CX for a groundbreaking panel discussion featuring pioneering women leaders who’ve built AI initiatives that actually deliver — for the business, the customer, and the employee.
Featured Topics
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What’s behind the gap between AI ambition and everyday CX reality
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Why many AI initiatives fail to improve customer and employee experience
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Where organisations are overestimating technology — and underestimating operational complexity
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What actually needs to change to make AI deliver meaningful impact in CX
AI in customer experience isn’t new. Many organisations have been experimenting with automation, chatbots, and AI-driven insight for years. But if we’re honest, a lot of teams still feel like they’re figuring it out as they go.
Rather than focusing only on success stories, we’ll explore the reality of implementing AI inside complex organisations — where legacy systems, silos, and competing priorities shape what’s actually possible.
Meet the Panellists
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Stacey Dye
Senior Director of Success Strategy
CallMiner -
Sandrea Morgan
Head of Customer Support
Adanola -
Secure Your Free Spot Now
Don’t miss your chance to hear the honest conversations exploring the reality of implementing AI within complex organisations.
Can’t make it? Don’t worry! Register your attendance, and we’ll send you a recording of the event.
Women in CX Events are Meaningfully Different
Learn from women in the industry
Gain access to high-quality thought leadership
An inclusive environment where women take centre stage
Ask questions, learn from experts, and explore emerging trends
It’s different from traditional sponsored events, focusing on genuine discussions and topics that matter
At all our events, women take the mic.
While men still lead the majority of discussions around CX and technology, we’re creating space for a different kind of conversation — one that centres diverse voices, lived experience, and actionable insight.
We curate every panel with intention — bringing together brilliant female speakers from across the Women in CX community and beyond.
Together with our event partners like ujet.cx, we craft genuinely valuable sessions. If you’ve attended panels where the “thought leadership” turned into a product pitch — this will feel refreshingly different.
Our purpose is simple: to create a stage where women lead the conversations that matter most — and to unite the community around a shared mission for human-centred business.
🤝 Sponsored by
We’re proud to partner with CallMiner, an AI-powered platform that allows organisations to analyse their customer conversations from both CX & EX perspectives to extract actionable insights for better customer AND employee experience, in our shared mission to elevate diverse voices and build an inclusive future for our industry.
Interested in sponsorship? Find out more here.
Courageous
Authentic
Collaborative
Inclusive
Courageous Authentic Collaborative Inclusive
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Inside, you’ll unlock access to 250+ hours of expert-led webinars, member-only networking, and opportunities to raise your profile as a CX thought leader.
If our open events are your starting point, the Inner Circle is where your CX journey really takes off.
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At Women in CX, we collaborate with brands that believe in empowering women to lead, innovate, and thrive.
From high-profile campaigns to co-created online events, we don’t just offer exposure; we help you build meaningful relationships with a highly engaged, global community of CX and tech professionals.
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