With the growing backlash against DEI initiatives, the progress we’ve fought so hard for is under threat.
At Women in CX, we’re not just joining the conversation on International Women’s Day—we’re leading it. This year’s theme, Accelerate Action, speaks to pushing forward, sparking change, and making a real impact. For us, it’s about Empowering Women in CX and Technology. Therefore, that’s our theme for this year’s International Women’s Day and Women’s History Month. All throughout March, we’ve got plans to empower, uplift and champion the amazing women in our industry.
Why this matters
As companies pull back on DEI and the conversation around equity becomes increasingly polarised, the progress we’ve made is at risk. Women still make up 70% of the CX workforce but hold only 30% of management roles.
The obstacles—whether rooted in gender, ethnicity, or other biases—are persistent, and the stakes are higher than ever. But here’s the truth: women are uniquely equipped to lead CX and technology into the future.
We work to continue breaking barriers, pushing boundaries, and advocating for ourselves, our colleagues, and our customers.
With anti-progress rhetoric on the rise, it’s more critical than ever to double down on efforts that empower women and drive meaningful change. Because now is not the time to pause.
This International Women’s Day, let’s not just talk about change—let’s make it happen.
Be part of the conversation
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Be part of the conversation ☆
Our upcoming in-person events
Join us for inspiring conversations, authentic connections, and bold ideas.
London
Amsterdam
Dubai
A virtual community networking session
For community members who can’t join us in person—or for those who want to continue the conversation—we’re hosting a virtual networking session on March 26th.
This interactive session is all about connecting with the Women in CX community to:
🌟 Reflect on the key takeaways from IWD and Women’s History Month.
🌟 Share insights from our IWD events around the globe.
🌟 Explore how we can collectively push the industry forward.
🌟 Feel the power of the community as we come together to discuss how we can drive meaningful change.
Celebrating the Awesome Women to Follow in CX 2025
Stay tuned for the official list—it’s coming soon!
We’re excited to announce the upcoming launch of our annual Awesome Women to Follow in CX list! This will shine a spotlight on trailblazers, innovators, and leaders making waves in CX and technology.
Throughout March, Women’s History Month, we’ll celebrate each of these incredible women individually, sharing their stories to inspire and empower others across the industry. These are the women shaping the future of CX, proving what’s possible when we lift each other up.
Catch up on our 2024 awesome women to follow!
Ready to join the movement?
Join our community to develop your networks and customer experience skills through our platform of 100’s of resources, webinars, and more!