Webinar | The Emotional Intersection of Customer and Employee Experience: How Human-Centric Approaches Create Business Synergy, with Diane Magers and Tamar Cohen

In today's fast-paced business world, customer experience (CX) and employee experience (EX) have become proven drivers of competitive advantage. Yet many organisations still treat these two areas separately despite the clear benefits of an integrated approach to improving business outcomes, fostering loyalty, and driving revenue growth.

Despite this, companies often face challenges in effectively aligning CX and EX. A lack of understanding about the emotional drivers behind customer and employee behaviours frequently hinders progress. Additionally, issues such as deteriorating trust in traditional institutions, rising employee burnout, and customer demands for personalisation make it difficult to implement strategies that genuinely resonate with employees and customers.