From Exclusion to Inclusion: Revolutionising Customer and Employee Experience Through DEI

The state of diversity, equity, and inclusion (DEI) is becoming increasingly important to companies in all industries.

Many organisations are recognising that creating a diverse, equitable, and inclusive environment is critical to attracting and retaining both customers and employees.

Companies that prioritise DEI are better able to connect with their diverse customer base, understand their needs and preferences, and build deeper relationships that can lead to better business performance. But most organisations are still failing to deliver inclusive products, services, and experiences. So, why is that?

Join Clare Muscutt and a panel of experts from the Women in CX community as they share insights and solutions on how – within our organisations and as individuals – we can ensure that both our customers and employees feel valued and respected.