The realm of customer experience (CX) remains central to today's business success, yet those driving CX initiatives frequently encounter resistance from various organisational stakeholders. This resistance stems from a myriad of reasons – from a lack of understanding or scepticism about the value of CX, to budgetary concerns, to competing internal priorities. However, whilst these challenges are universal, they may be further exacerbated for female CX practitioners due to gender bias.
Join us for a unique online roundtable discussion, tailored specifically for Women in CX and technology.
For this one-hour session, we will unite female practitioners for an insightful dialogue. Our objectives are:
💭 Shared Experiences: Recognizing that the challenges faced by female CX practitioners might carry unique nuances, this space will allow for sharing of personal stories and experiences in overcoming stakeholder resistance.
🤔 Identifying Common Barriers: Discuss and understand the common objections and impediments placed by stakeholders, with the inclusion of gender-influenced dynamics that may arise in some professional settings.
👩💼 Strategies for Engagement: Dive into actionable techniques for engaging resistant stakeholders, emphasising the female perspective on building rapport, presenting data-driven cases, and fostering CX culture.
📊 Peer Insights: Leverage the collective wisdom of fellow members. Benefit from the diverse experiences and approaches they've adopted in their own journeys.
👑 Empowering Future Female CX Leaders: As we look to the future, discuss mentorship, growth, and how to establish a strong support system for women rising in the CX domain.
This roundtable represents a golden opportunity to engage with fellow female CX practitioners within the community.
It's more than just a discussion—it's a platform to empower, share, and collectively craft strategies to ensure our CX visions are championed and realised.
Let's come together to not just address stakeholder barriers, but also celebrate the unique perspectives and strengths that women bring to the CX landscape.
This session will be governed by Chatham House Rules and the output will be used to create a collaborative article / white paper for publication.
Available exclusively to Women in CX community members.