We’ve been talking about “end-to-end customer experience” for years.

And yet, in reality, many experiences still break between design and delivery.

One of the biggest reasons sits in plain sight:
CX and Product — two functions that should be deeply connected — are often working to different priorities, timelines, and definitions of success.

In this live episode, Clare sits down with Emmeliek Harren-Preijde, Head of CX & Product at Eurail, to explore what it really takes to bring these worlds together.

Drawing on her experience leading both disciplines, Emmeliek shares how she’s moved beyond siloed thinking to create shared ownership of the customer journey — balancing customer insight with product reality to design experiences that actually work in practice.

This conversation goes beyond theory, unpacking the operational, cultural, and leadership shifts required to close the gap between CX ambition and product delivery.

Join this session to:

• Gain practical insight into how to align teams

• Embed customer thinking into product decisions

• Move from fragmented ownership to truly connected experiences

Available exclusively to Women in CX Inner Circle members.

Already a member? RSVP here.

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