Quantifying the value of CX is a critical competency for all experience professionals.

In order to prioritise experience strategy, the C-Suite and other key stakeholders need to understand how experience management delivers clear business results.

Yet, translating customer engagement, VoC, and journey maps into business results is a challenge for most organisations.

On Thursday the 25th of January, join Diane Magers, the Founder and CEO of Experience Catalysts, for her case study, ‘Experience Management: Creating Value, Financial Impact, and ROI’ and learn the art and science of quantifying the value of customer experience.

During this one-hour session, Diane will share her process for how to target, measure, and achieve benefits such as increased revenue per customer, call reduction, reduced attrition, referral increases, and reduced cost to serve from customer experience improvements – all the while engaging your customers!

So, if you’re ready to hear a fresh take on ROI, come along and join us!

Available exclusively to Women in CX community members.