Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Clare Muscutt talks with Lara Felix talking about becoming entrepreneurial independent women.
“Deep breath! That should already give you a bit of an inkling into how big of a ‘yes’ that is. The side hustle is real. It is very real. It’s alive. It’s active. And I know that I’m not the only one on the journey of the side hustle, and I know that you’re not the only one either. There’s a lot of us that fit into this category, and especially in the world we live in today, where we know that one stream of income, one means of earning a ‘living’ (quote, unquote), it’s not enough. It can’t sustain you. In a world where we have diverse passions, and we’re allowed to explore those passions, and explore those different creative things that are built-up inside us, we don’t want to be limited. We don’t want to boxed. So, it’s us basically finding a way to work together, and put everything together, and be the fullness of us, which then results in side hustles…”
Clare Muscutt talks with Claire Durrant about UX, CX, Service Design & freelance digital nomad-ing.
‘When I woke up the next morning, I actually woke up to a Twitter tirade against me. This person had listed over about 12 tweets or so about how awful I was, about the things I was talking about were terrible, I didn’t know what I was talking about; basically, trying to undermine me personally and professionally, even likening me to an anti-vaxxer for the things that I had said, which was just incredible.’
Clare Muscutt chats to Katie Stabler about women supporting women and influencing the CX agenda.
“I think you explain it really well. I personally can see why I took that difficult year so hard because, just like yourself, I’d been privileged to be in positions where people had massively advocated for me: when I worked for the debt collection company, I was on what they called the ‘One to Watch’ list, which is an amazing feeling. And I wasn’t there just by accident – it was down to what I’d done and how I acted there – but it was absolutely also through the support of my senior leader.’
Clare Muscutt talks with Hannah Foley talking about balancing CX careers and motherhood!
“It’s just learning to be kind to yourself, I think; that goes for whatever walk of life you’re in. If you’re working, you do work so hard and round-the-clock, but you’ve just got to find ways to be kind to yourself, haven’t you? And accept that we’re not always going to be on our game. I’m not always going to be on my game as a mum. I’m not always going to be on my game as a wife or as a consultant or as a business owner, but you’ve just got to be kinder to yourself and go, ‘That’s okay. Step back. Reset, and go again when you’re ready.’ You have to do the same as a parent: you’ve got to go, ‘Today was a disaster. Tomorrow’s another day, and we’ll feel better tomorrow (after gin).’”
Clare Muscutt talking with Gavin James about CX & using our intuition to help make better decisions.
“I think for me what comes to mind is there’s a line in one of my favourite movies ‘Out Of Africa’ and at one point she’s trying to kind of coax him into her desire for a marriage and he’s a very free spirit and he says “I don’t wanna wake up one day and find I’m at the end of someone else’s life,” and I really came to that point of seeing there’s that point where, especially as women, there’s a very slippery slope between giving of ourselves without giving up ourselves and I definitely had crossed over that boundary too much for myself where I’m feeling like I’m living this other person’s life, I’m helping him solve all of his problems and running my own show and I sort of felt like okay, I’ve paid my dues, I’ve done this long enough, I don’t think this needs to be my job for the next fifty years, right?