Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
WiCX Talk Trends: From Trad Wives to Trailblazers – Can Women Have it All? with Jill Donahue
In episode #002 of the WiCX Talk Trends podcast, sponsored by CallMiner we’re thrilled to host Jill Donahue, Senior Director of Business Strategy & Analytics. Together, we dive into the urgent need for investment in women’s career development, the “broken rung” keeping women from stepping into leadership roles, the impact of shrinking flexible work options on the talent pipeline, and—most importantly—what we can do to change it.
Clare Muscutt talks with Shameem Smillie about race, gender, & becoming who we really are.
“My sister she's, black , she's got Afro hair and when my mother pitched up back home, you know, pushing my sister in the pram, my own grandmother, turned round to my mother and said, you know, she looked in the pram seeing a little black baby and said, you need to take her back to the jungle where she came from. And this was my mother's mother. My auntie who was considered a little bit well off, I suppose she used to say to my mother, Oh, don't bring the kids round because she didn't want the neighbours to know she had, people that weren't white in the family.”