Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Clare Muscutt talks with Hayley Pugh about graduate careers, digital transformation and omnichannel Customer Experience.
“… because of digital, we now expect brands to provide constant support, personalization and ease – brands really have to live up to those expectations now.”
Clare Muscutt talks with Gita Samani about CX and Digital Transformation, Perfectionism, and Beating Burnout
“And I think when we spoke, as you said, you recognised it in yourself, as well, when we both sat here and we’re like… and we just literally breathed. We just breathed. And I think that was so important to realise that it’s not just yourself; there are other women out there or people out there – not just women – there are people out there who are feeling this way because they are striving for so much. And, you know, I do think it’s a symptom of my own making that I am a bit of a perfectionist and I like to make sure that everything is right, and everything is done properly. And I do get slightly irritated when it doesn’t happen, and it’s something I have been pulled up on. But sometimes, you just have to let the small things go, and you have to…”