Tune in as we share real-talk conversations between women working in CX and those influencing the CX agenda from the periphery too.
Mentors, Sponsors, Allies: How to Build Your Personal Board of Directors with Anne Dawson
“You don't have to be somebody's manager or even their mentor to sponsor them, to campaign on their behalf. If you see women in your company or minorities or any underrepresented group that you know is not getting the type of recognition that they deserve.”
In episode #003 of the WiCX Talk Trends podcast, Clare is joined by Anne Dawson, seasoned leader and Sr. Manager, Employee Development & Training at CallMiner, for an insightful conversation on the power of mentorship, sponsorship, and leadership in the workplace.
WiCX Talk Trends: From Trad Wives to Trailblazers – Can Women Have it All? with Jill Donahue
In episode #002 of the WiCX Talk Trends podcast, sponsored by CallMiner we’re thrilled to host Jill Donahue, Senior Director of Business Strategy & Analytics. Together, we dive into the urgent need for investment in women’s career development, the “broken rung” keeping women from stepping into leadership roles, the impact of shrinking flexible work options on the talent pipeline, and—most importantly—what we can do to change it.
‘The Human Experience: Whatever Happened to Emotion and Empathy?’, with John Sills
“The biggest challenge I think the CX industry has got is the fact that it’s become an industry.”
Joined by John Sills, Managing Partner at The Foundation, in episode #709 of the Inspiring Women in CX podcast, we explore the alarming disparity between the booming CX technology market and actual improvements in the experience felt by customers.