Awesome Women to Follow in CX 2025

Throughout March, Women’s History Month, we’re celebrating some of the incredible women shaping customer experience and technology, where women remain underrepresented, particularly in leadership roles.

This year, our Women’s History Month focus is on empowerment. Not just in the sense of personal growth, but in the collective effort to break down systemic barriers, challenge bias, and create opportunities for women to lead, innovate, and thrive.

The reality is, progress isn’t guaranteed. Recently, we’ve seen diversity, equity and inclusion programs scaled back, corporate diversity roles eliminated, and political narratives shifting against inclusion. When companies retreat from diversity, equity and inclusion, it’s not just employees who feel the impact; it affects the way businesses serve their customers, design experiences, and build trust with diverse communities.

Yet, in the face of these challenges, women in customer experience and technology continue to drive change. They are leading innovation, advocating for inclusion, and proving—again and again—that diverse teams don’t just perform better, they create better experiences for everyone.

Therefore, we’re amplifying the women who are making an impact.

This is not a ranked or numbered list. Every woman featured here has made an impact in her own way, and each deserves recognition. Our mission is to amplify voices, celebrate achievements, and continue building a more inclusive future together.

So, without further ado, allow us to introduce this year’s 80 Awesome Women to Follow in CX…