Stay up to date with the latest customer experience thought leadership from our members
Why Self-Awareness is Important for Female Professionals
“When exhibiting the exact same behaviours, men and women are perceived differently: men are assertive, whereas women are bossy’ Men are passionate… women on the other hand, we’re ‘emotional’. Yawn.
It’s an unfair and sad fact of life, but how can self-awareness help us to compensate for this inequality?
Members of the WiCX community highlighted several key benefits brought about by the cultivation of self-awareness:
You feel confident in your own ability. The world doesn’t seem to appreciate strong, successful women. We’re expected to…”
What Does the Future Hold for the CX Professional?
“With technological advancement, multiple channels, and new engagement expectations, how as CX-ers do we adapt our approach in order to design customer experiences that customers actually need, that brands want to offer, and that drive value for the organisation?
Technological advancement: With digital technologies impacting every aspect of our lives, businesses have no choice but to ‘digitally transform’ and adapt (or be left behind in the dust!). In order to create a positive customer experience…”
The ROI of CX for Non-Profit Organisations
“Not all return on investment has to be financial. Social return on investment is a big part of housing associations’ purpose beyond being a landlord. So, delivering customer experience improvements that impact wider society is hugely important and has additional benefits in creating thriving communities where people take pride in where they live.
The main difference is that…”
How to Manage Stress Through Self-Care
“Stress, if not acted upon, can be detrimental to both our mental and physical wellbeing. Recognising the early warning signs and exercising self-care (before we reach breaking point!) can help us to combat the dreaded burnout.
So, what are some of these early warning signs?
Feeling emotionally exhausted. We find ourselves regularly becoming irritable or impatient and snapping at others. Feeling restless and anxious. We’re unable to switch off or to ignore deadlines and demands. Feeling…”
Celebrating Neurodiversity: A Parent’s Perspective
“And yet, there is something so pure about the honesty, integrity, and deep loyalty I see in autistic people. I especially love the creativity and ingenuity that comes from their ability to perceive and think differently.
I’ve seen first-hand the tremendous capacity to absorb information and learn every last detail of their favourite topics. I love how easily they accept difference in others while remaining true to themselves.
All this and more makes me question why we even call autistic people disabled. Certainly, they are differently abled, but…”
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