Stay up to date with the latest customer experience thought leadership from our members
The Four Agreements
“Many self-help books drive positive changes and personal growth. My all-time favorite is The Four Agreements by Don Miguel Ruiz. While listening to the chapters of the audiobook, I had an epiphany as to why the book affects me more than any other. It reinforces how I live my life personally and correlates to my profession in the customer experience (CX) field. From Ruiz’s four fundamental principles, I’ve drawn lessons on leadership, humanizing business and creating …..”
Challenging Gender Stereotypes of Women in the Middle East.
“As I and so many other working women in the Middle East climb the corporate ladder, we are fortunate that career opportunities are not limited anymore which was the case previously. People in the west have impressions on working women in the Middle East and GCC that, I feel as a businesswoman from this region, we need to break down.
Women In The Middle East Are Ambitious.”
10 Tips for Getting Hired!
Do you need some help with your job search? Jo gives her top 10 tips to get you started.
I hope that the tips I detail here will be of some help to Candidates looking for roles or thinking about their next move.
The Advantage of Being Yourself!
“As slow as the days of the past two months have felt, they’ve flown right by just as fast! Call it an oxymoron but I believe you get the point.
Tody we’re addressing the topic ‘balancing professionalism and personality’. As you may already know two of our core values here at Client Service Coach are Embracing Diversity & Individuality and what they simply mean is that we encourage the unique characteristics that every individual owns, and we value their varied approaches in doing things. We believe that having the same goal doesn’t mandate our journeys to be identical and this is what makes…….”
How to Beat a Bully!
Back in March 2019…
Hold on, was it really that long ago? Well, none of 2020 counts as *actually real* so that’s only a few months back, right?
Anyway, in March 2019 I gave my first ever talk at a wonderful ‘unconference’ called UX Camp Brighton. I wrote a blog post about doing it, here. The essence of my talk was that I felt, most of the time, the work teams did on personas wasn’t useful; because they usually create vastly oversimplified stereotypes that don’t focus the design on real users at all.
Join the movement
And unlock more exclusive resources… PLUS! Opportunities to raise your profile as a women in CX & technology.