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The Advantage of Being Yourself!
“As slow as the days of the past two months have felt, they’ve flown right by just as fast! Call it an oxymoron but I believe you get the point.
Tody we’re addressing the topic ‘balancing professionalism and personality’. As you may already know two of our core values here at Client Service Coach are Embracing Diversity & Individuality and what they simply mean is that we encourage the unique characteristics that every individual owns, and we value their varied approaches in doing things. We believe that having the same goal doesn’t mandate our journeys to be identical and this is what makes…….”
How to Beat a Bully!
Back in March 2019…
Hold on, was it really that long ago? Well, none of 2020 counts as *actually real* so that’s only a few months back, right?
Anyway, in March 2019 I gave my first ever talk at a wonderful ‘unconference’ called UX Camp Brighton. I wrote a blog post about doing it, here. The essence of my talk was that I felt, most of the time, the work teams did on personas wasn’t useful; because they usually create vastly oversimplified stereotypes that don’t focus the design on real users at all.
How to Avoid Toxic KPI’s
Performance management is without question, an important aspect of any business. ⠀
Key Performance Indicators (KPI's) can be an amazing tool in your performance management toolbox, they (as the name suggests) give you an indication as to how successfully you are performing towards your organisational goals and objectives. They drive your business.⠀
But what if they are driving you in the wrong direction?
Finding your CX Community
he story of how 2 CXers from across the Atlantic found each other, and their CX tribes while sharing their passion for Customer Experience with the world.
Both Hannah Foley, CCXP and Janelle Mansfield, MBA are authors of the bestselling series “Customer Experience”, each of them having contributed content on their favourite aspects of CX.
Humanity 101: 5 Essentials for getting customer experience right
Delivering exceptional customer experience isn’t about having the best products or services. It’s about making sure your customers have the experience they like to feel, while getting what they need.
Too often, marketing and customer service are more about statistics — Net Promoter Scores, number of “likes”, and survey points — and less about actual people. But it’s not enough to focus on tactical improvements; you need to have empathy for what’s important to your customers as fellow…..
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