Stay up to date with the latest customer experience thought leadership from our members
CEX Education
When Clare Muscutt asked me to join her on the Women in CX podcast and invited me to write a cheeky little blog I felt like I had just won the last of the five Willy Wonka golden tickets. Thank you, Clare and hello WICX readers….
I describe myself on LinkedIn as a CX educator. When Clare and I were discussing this recently I was brimming with examples of how I formally teach in London and more recently online for an international school. I described how I use emotional intelligence knowledge and techniques to…….
Women in Tech 2020
Back in December, I decided to say yes to doing that which scares me the most... I'm not talking about jumping out of a plane or abseiling down a cliff.. but appearing on the WICX Podcast. I started small, by trying to embrace having video calls, as a starter for 10. This is still work in progress, and although I do a lot of presentations etc., I often feel physically sick with stage fright, which is always compounded when I know I’m being filmed. Since December, I've been on a journey of learning, self-discovery and building my awareness and appreciations in both my personal and professional life.
5 Lessons from the Nordics.
Let me take you on a journey…
It starts with a flight to Copenhagen, goes via Helsinki, Reykjavik, Oslo, London and Andover as well as many places besides and it continues today. And it helps explain why Clare tells me I’m the only Chief Customer Officer she has ever heard link customer with community, which is one of the topics we cover in my conversation with her.
Bots, droids and machine learning: The next CX evolutionary milestone?
I’m not a good photographer. I try, but I don’t think I’m patient enough to take truly great pictures. None the less, now and then I’m able to post genuinely remarkable landscapes. It’s not beginners’ luck. It’s Google’s Photos algorithm.
Bots, doids, and machine learning algorithms - to make it easier, we’ll call it “smart tech”- are sometimes hidden in the places you least expect them to be. They are transforming many of our everyday experiences at a speed that we have trouble perceiving.
Inspiring? or Barking mad?
I am certainly not a single case and I am certain lot of us, have been in the same situation, when you wake up one day and you actually realise that whatever you are doing isn’t working. You can’t keep thinking your marriage is working when you know you are moving in different directions, you can’t keep working for 10-12-14 hours per day for someone you are not sure if actually grateful, you can’t keep having your kids looked after by a young Au pair whilst you working silly hours. So, you wake up!
Become a member
And unlock more exclusive resources… PLUS! Opportunities to raise your profile as a women in CX & technology.