What qualities do we need as Customer Experience Professionals?

Clare’s question to me during the podcast “What are your top 3 pieces of advice for women in Customer Experience (CX)?” stimulated a whole chain of thinking about the attributes or behaviours we need as CX professionals. Putting our customers at the heart of our strategies embodies a deliberate path to excellence, being relentless in our search for actionable insight, continuous improvement and innovation, intentionally designing our customer experiences, and then developing our people, products and processes to deliver that experience.

As CX Professionals, we are at the centre of change, so what qualities do we need?……..