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‘Customer-Centric Harmony: Crafting Experiences That Strike the Right Chord,’ by Olga Potaptseva
Customer-Centric Harmony, Customer-Centric Culture, People and Culture, CX Management Sabine Groven Customer-Centric Harmony, Customer-Centric Culture, People and Culture, CX Management Sabine Groven

‘Customer-Centric Harmony: Crafting Experiences That Strike the Right Chord,’ by Olga Potaptseva

What does it take for an organisation to really engage their customers? In this article, Olga Potaptseva champions a different approach to business, explaining how five key pillars can be orchestrated to create a lasting bond with customers.

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