WOMEN IN CX UNCONFERENCE 2026

Beyond Automation:
What Happens When AI Starts Making Decisions?

How AI agents and increasingly autonomous systems are reshaping customer and employee experiences — and what responsible leadership looks like in this new era.

AI is rapidly moving beyond copilots, chatbots and task automation into systems capable of making decisions, coordinating actions and shaping CX with increasing autonomy. At the same time, teams are under growing pressure to deploy AI faster — often while governance, operational readiness and human oversight struggle to keep pace.

This topic explores the emerging reality of agentic AI and autonomous experience ecosystems.

Including how organisations are balancing innovation with accountability as AI becomes more embedded across customer journeys, operations and decision-making environments.

Together, we’ll examine the implications for customer trust, employee roles, governance, transparency and organisational design — and explore why the future of CX may depend not simply on how intelligently organisations automate, but on how intentionally they design the relationship between humans and AI.

Explore:

  • AI-powered experiences

  • Human + AI collaboration

  • Trust and governance

  • Responsible autonomy

  • The future role of experience leadership

Collaborative

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Authentic

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Courageous

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Inclusive

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Audacious

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Collaborative ❤ Authentic ❤ Courageous ❤ Inclusive ❤ Audacious ❤

WOMEN IN CX

UNCONFERENCE 2026

Accelerating Responsible Action

EMEA | London | July 13th - 14th 

USA | Dallas | October 20th - 21st

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