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Filtering by: “Inspiring Speaker”
May
23
Inspiring Speaker | The Human Experience: Whatever Happened to Emotion and Empathy?
Join the Women in CX Community and John Sills as he explores why organisations are full of humans who aren’t allowed to act in a human way, why customer loyalty is a myth, wow we escape from the epidemic of feedback surveys, the pain of being on hold (unless you're with Octopus Energy), and why Swiss trains are so much better than UK ones.
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