Are you concerned about bias in AI algorithms? Intrigued by the future of next-generation immersive experiences? Wondering how to make personalised experiences trustworthy? Or questioning how artificial intelligence will continue to transform our experiences? 🤔

Join the Women in CX community in collaboration with Zendesk for our upcoming live panel discussion, ‘WiCX Talk Trends: How AI and Tech Are Redefining CX’, hosted by Clare Muscutt. 💬

Delving into Zendesk’s 2024 CX Trends Report and featuring a panel of expert speakers including the Director of Value Consulting at Zendesk Emily Freeland, Lead User Researcher at Santander Natasha den dekker, Head of Customer Experience at HotDoc Agnes So, and Empathy Expert and Founder of Ei Evolution Sandra Thompson, during this one-hour panel discussion, we’ll explore the following topics:

👉 AI and intelligent experiences
👉 Bias in AI algorithms
👉 Data and trustworthy experiences
👉 Next-gen immersive experiences

As technology continues to revolutionise customer experiences, one concern that emerges is the potential bias in AI algorithms. At Women in CX, we're committed to addressing this issue head-on and exploring its implications for the future of customer experience.

As part of the discussion, our panel of experts will delve deep into the topic of bias in AI algorithms, offering insights, strategies, and practical approaches.

Here's a glimpse of what you can expect:

💬 Understanding the risks associated with bias in AI algorithms, especially within customer service and support systems

💬 Exploring strategies for mitigating potential biases and promoting fairness

💬 Ensuring alignment between AI initiatives and your brand's core values and ethical standards

Don't miss out on this opportunity to gain insights from industry experts, ask your burning questions, and connect with fellow CX and technology professionals! Register your attendance now