Join us for an exclusive webinar with Stephanie McBride to explore how to build a customer intelligence function that does more than collect feedback.
It requires connecting data, technology and research to deliver insights that influence business decisions.
So, how do you move from reporting on customer experiences to shaping business and product strategy?
Stephanie will share how she grew One Inc.'s programme from foundational NPS and feedback initiatives into a connected customer intelligence function.
She will walk through the programme's evolution, the decisions and partnerships that made it possible, and how a two-person team uses Qualtrics, AI, automation, and integrations to scale its reach and impact.
In this webinar, you will:
Learn how to evolve traditional VoC and NPS programmes into a connected customer intelligence function that informs business strategy
Discover how to scale without adding headcount, using Qualtrics, AI, automation, integrations and strategic partnerships to expand capability and impact with a lean team
Understand how to connect customer feedback, market research and product intelligence to drive actionable recommendations and influence executive decision-making
Available exclusively to Women in CX Inner Circle members.
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