Getting leadership buy-in for customer experience is vital, but doing so can be a real challenge. 😤

Without buy-in, CX leaders are likely to collaborate with other departments, but without coalitions, we’re often left with the role of collecting and reporting on customer feedback, but we’re unable to create the changes actually needed to act on customer needs.

… And without action, customer experience becomes a nice platitude but not a path to greater success! ❌

It's easy to slip into a misguided understanding of what customer experience really is, and that’s why it’s down to CX leaders like you to share the right information with your leaders! 🗣️

Joined by Jeannie Walters, the CEO of Experience Investigators, in her upcoming WiCX masterclass, she’ll explain how…

👉 Customer experience is happening whether organisations invest in it or not, and success is all about customer experience management.

👉 Every organisation has its own unique definition of customer experience success – and your leaders need to know yours!

👉 Better customer experience creates a cycle for better employee experiences.

Finally, she’ll share five talking points to help you effectively communicate the power of customer experience to your leadership team! ⚡

About Jeannie

Jeannie Walters is an award-winning customer experience expert, international keynote speaker, and Founder of Experience Investigators, a firm that’s pioneered helping companies increase sales and customer retention through elevated customer experiences.

🎟️ Only available to Women in CX community members 🎟️