Join us for an exclusive case study with Claire Tidey on People, Culture & Employee Experience!

Everyone should think about how they can make their businesses more customer centric, regardless of industry as this has a number of internal and external benefits. Through delivering this in the right way you also break down department silos, encourage cross team collaboration and make thinking customer first a way of life.

This case study aims show how improving customer culture, understanding and awareness, helps ultimately improve CX.

By joining this case study you will learn:

• What we have done to embed a truly customer centric culture 

• The importance of humanising customers to deliver a strong customer culture 

• The business benefits of having more commercially and customer aware staff 

About Claire Tidey

Since starting her career as a popcorn girl at 17 and working up to her current role as a CX programme manager Claire has been passionate about building, delivering and shaping customer experiences. Her role is focused on customer culture and developing customer understanding with all internal colleagues to improve the ways they talk, think and work with their different customer groups. The aim is to develop their customer focused culture throughout the business, breaking down internal silos and achieving better customer outcomes.