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Case Study, ‘Human-Centred Design in Crisis: a Tale of Crafting the NHS Covid-19 App’, with Tijana Tasich 👩‍💼

The COVID-19 pandemic underscored the critical role of technology in managing public health crises. 🦠

As the coronavirus spread rapidly, there was an immediate need for innovative solutions.

These solutions were essential not only for tracking and containing the virus but also for understanding its spread and impact. 🔬

The development of the NHS COVID-19 App stands as a prime example of how effectively leveraged technology can be a powerful tool in addressing such emergencies. However, the journey to design the app was anything but straightforward…

Join Tijana Tasich, the former NHS COVID-19 App’s Experience Design Lead, as she shares her masterclass, ‘Human-Centric Design in Crisis: A Tale of Crafting the NHS COVID-19 App’. 📱

Sharing a glimpse into how the app was designed, delving into the challenges encountered, and exploring the human-centric and inclusive approach taken in the app’s design, Tijana will also provide insights into how to strike a balance between technological innovation and the stringent requirements of regulatory compliance, safety, and efficacy – a critical aspect in the field of medical technology.

This session offers a unique opportunity to learn from the real-world experience of someone who was at the forefront of designing the app. Attendees will not only gain an understanding of the complexities involved in designing technological solutions during a crisis but will also be empowered with insights applicable across other industries.

Available exclusively to Women in CX community members.

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February 22

Masterclass Early-Access, ‘The Audacious Guide to Navigating Imposter Syndrome, with DeAnna Avis & Natalia Cerezo Martin’ 👩‍🏫

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March 5

Webinar, ‘Rise & Thrive: Crafting Your Path in Women's CX Leadership’, with Michelle Ansell